Privacy Policy

Privacy Policy

Effective Date: 01-01-2026
Last Updated: 01-01-2026

1. Introduction

Welcome to Wiya (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

This Privacy Policy explains how we handle personal data when you use our platform, including services integrated with the WhatsApp Business API provided by Meta.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Business details

b. Communication Data

  • Messages sent via WhatsApp through our platform
  • Message templates and media uploads
  • Customer interaction data

c. Technical Data

  • IP address
  • Browser type
  • Device information
  • Log files

3. How We Use Your Information

We use collected data to:

  • Provide and operate our platform services
  • Enable WhatsApp messaging and communication features
  • Allow users to create and manage message templates
  • Improve system performance and user experience
  • Ensure security and prevent misuse

4. WhatsApp Data Usage (Meta Compliance)

We use the WhatsApp Business API to send transactional and notification messages on behalf of our business customers.

We do not use WhatsApp user data for advertising, profiling, or resale.

We only process WhatsApp-related data as necessary to provide our services.

5. Data Sharing

We do not sell personal data.

We may share data only with:

  • Meta (WhatsApp Business API) for message delivery
  • Service providers strictly required for platform functionality
  • Legal authorities if required by law

6. Data Controller and Processor Roles

Our business customers act as data controllers for end-user data.

We act as a data processor, handling data strictly on behalf of our customers to provide messaging and automation services.

7. Data Retention

We retain data only as long as necessary to provide services.

  • Communication data may be retained for up to 90 days, unless required longer for legal or operational purposes.

8. User Rights and Data Control

End users have the right to:

  • Request access to their data
  • Request correction or deletion
  • Withdraw consent where applicable

Users may request data deletion at any time by contacting the respective business or reaching out to us directly.

9. Opt-Out of Communications

End users can opt out of receiving WhatsApp messages at any time by:

  • Replying with keywords such as STOP
  • Contacting the business directly

10. Data Security

We implement industry-standard security measures, including:

  • Encryption (TLS, HTTPS)
  • Secure storage systems
  • Access control and authentication

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Services

Our platform integrates with third-party services, including:

  • Meta (WhatsApp Business API)
  • Cloud hosting providers

These services may process data according to their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Users will be notified of significant changes through our platform or website.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: support@dashboard.wiya.io
Website: https://dashboard.wiya.io

14. Compliance Statement

We comply with applicable data protection laws and Meta platform requirements.
We only use data necessary to provide our services and do not engage in unauthorized data usage.